hair stylist
NICHOLE THEVENIN
Salon Policies
In order to give every guest the experience and time in the chair that they deserve the following salon policies have been put in place. Please read through carefully and reach out if you have any concerns.
Late to Appointment
I understand that in the occurrence of late arrival, services will be adjusted according to the service time remaining and that I will be charged in full for my originally scheduled service.
Rescheduling & Cancelations
I understand life happens. If you need to reschedule or cancel an upcoming appointment I ask that you do so ASAP, or within 48 hours of your appointment.
Should you cancel your appointment with less than 48 hours notice a 25% service fee does apply and will be due before a new appointment is made.
Retail
Any unopened product may be returned.
*Excludes products purchased online and shipped.
All sales of hand-tied wefts for the use of extensions are non-refundable.
Re-do
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed. I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made within 7 days of your initial appointment.